OYEBANJI, Ayomide Oluwatobi

Managed customer complaints and payment processing as a Customer Support Officer, ensuring prompt resolution and high satisfaction for a diverse user base.

• Resolved an average of 50+ customer complaints daily, enhancing customer satisfaction and retaining client relationships.
• Investigated and analyzed complex customer issues, providing effective and fair solutions that reduced re-escalations by 15%.
• Collaborated cross-functionally with internal teams to streamline payment processes, improving resolution efficiency by 10%.
• Provided prompt and empathetic customer service, consistently achieving positive feedback for problem-solving and support.

Ensured product quality and compliance by conducting rigorous chemical analyses and maintaining laboratory standards for beverage production.

• Analyzed the hardness and causticity of water used for production, ensuring compliance with strict beverage quality standards.
• Documented and verified beverage results for 10+ product lines daily, consistently maintaining adherence to regulatory specifications.
• Identified and reported errors and malfunctions in laboratory equipment, minimizing downtime and ensuring continuous testing operations.
• Coordinated and executed purity tests for a wide range of chemicals, contributing to the integrity of raw materials and finished products.
• Assisted in the development and implementation of new quality control processes, enhancing overall procedural efficiency by 15%.

Supported quality assurance operations through meticulous analysis, documentation, and maintenance of laboratory equipment and processes.

• Performed and monitored daily chemical analyses, identifying unusual results and malfunctions to ensure product consistency.
• Documented and recorded over 100 analytical results on standardized forms, maintaining high data integrity for quality reports.
• Ensured the efficiency of calibrated laboratory equipment through consistent checks, improving measurement accuracy by 20%.
• Collaborated with cross-functional departments to uphold quality standards, contributing to a 5% reduction in production defects.
• Maintained boilers through thorough water analysis, optimizing operational efficiency and extending equipment lifespan.